YANUAR, A.; SIREGAR, M. R. H. . Analisis Kepuasan Pengguna Jasa Layanan Freight Forwarding Menggunakan Metode Importance Performance Analysis. Jurnal Logistik Bisnis, [S. l.], v. 13, n. 1, p. 34-42, 2023. DOI: 10.46369/logistik.v13i1.2953. Disponível em: https://ejurnal.ulbi.ac.id/index.php/logistik/article/view/2953. Acesso em: 11 sep. 2026.