FIRSTA HARIS, R.; SOVIA PRAMUDITA, A. ANALISIS PENCAPAIAN KEY PERFORMANCE INDICATOR DALAM UPAYA PERBAIKAN KUALITAS PELAYANAN DENGAN PENDEKATAN DIFOTAI (STUDI KASUS: PT WIRA LOGITAMA SAKSAMA). Jurnal Logistik Bisnis, [S. l.], v. 8, n. 2, p. 37-49, 2018. DOI: 10.46369/logistik.v8i2.401. Disponível em: https://ejurnal.ulbi.ac.id/index.php/logistik/article/view/401. Acesso em: 11 sep. 2026.