GIRI, I. W. K.; ROSIDAH, S. ANALISIS KUALITAS PELAYANAN JASA IMPORT LESS CONTAINER LOADED (LCL) DI PT AGUNG RAYA MENGUNAKAN METODE QUALITY FUNCTION DEVELOPMENT (QFD) DENGAN MENGADOPSI PENGGABUNGAN SERVICE QUALITY DAN KANO MODEL. Jurnal Logistik Bisnis, [S. l.], v. 5, n. 1, p. 34-39, 2015. DOI: 10.46369/logistik.v5i1.76. Disponível em: https://ejurnal.ulbi.ac.id/index.php/logistik/article/view/76. Acesso em: 11 sep. 2026.