Analysis of Operational Problems in a Shipping Service Company Using the Fault Three Analysis (FTA) Method

Abstract

This study aims to analyze operational problems at PT.KAI Logistik Bandung, the root causes were identified using the Fault Tree Analysis (FTA) method. Observations were conducted for two months with direct involvement in various operational functions, including customer service, administrative data management, goods condition inspection, loading and unloading activities, and the preparation of shipping documents Based on the results of observations and analysis, a number of problems were identified that affected operational effectiveness, including data input errors (human error), limited supporting facilities and infrastructure, suboptimal warehouse management, uneven human resource competency, and the use of a logistics system that was still manual. Through the FTA approach, the root causes of these problems were successfully mapped, resulting in recommendations for improvement, including increasing accuracy in administrative processes, providing more adequate facilities, optimizing warehouse governance, strengthening human resource capacity through training and certification, and developing an integrated digital-based e-logistics system. The implementation of these recommendations is expected to improve the efficiency, reliability, and competitiveness of PT KAI Logistik Bandung's operations in supporting the national logistics system based on rail transportation.

Keywords: Logistics, Fault Three Analysis, PT KAI Logistik, Problem Analysis