PENGARUH DIGITAL MARKETING DAN ELECTRONIC WORD OF MOUTH TERHADAP TINGKAT PENJUALAN HB COLLECTION DI SHOPEE

Authors

  • Neng Santi ARS University
  • Yunika Komalasari Universitas Adhirajasa Reswara Sanjaya
  • Wulan Yuliyana Universitas Adhirajasa Reswara Sanjaya

DOI:

https://doi.org/10.47491/landjournal.v6i2.4348

Keywords:

Digital Marketing, Electronic Word of Mouth, Sales Level

Abstract

Digital marketing is a marketing strategy carried out online to increase the visibility and attractiveness of products, while electronic word of mouth is informal communication between consumers via digital media that can influence purchasing decisions. This research aims to find out the picture of digital marketing, electronic word of mouth and sales levels. Then, to test the partial influence of digital marketing on sales levels, electronic word of mouth on sales levels, and simultaneously the influence of digital marketing and electronic word of mouth on HB Collection sales levels on Shopee. The data analysis technique uses descriptive verification with a non-probability sampling method of 100 respondents. The research results show that digital marketing and electronic word of mouth have a significantly positive effect on the level of HB Collection sales on Shopee.

References

Alfiana, N., Aulia Nur Miftitah, F., Eko Sujianto, A., Ekonomi Syariah, J., Universitas Islam Negeri Sayyid Ali Rahmatullah Tulungagung Jl Mayor Sujadi No, P., Kedungwaru, K., Tulungagung, K., & Timur, J. (2023). Pengaruh Digital Marketing Terhadap Keputusan Pengunjung Rumah Ibadah (Studi Kasus: Masjid Ar-Rahman Blitar). Jurnal Teknologi Dan Manajemen Industri Terapan (JTMIT), 2(2), 144–149.

Andriani, M., & Puspita, I. (2021). Pengaruh Digital Marketing eWOM Terhadap Purchase Intentions Pada Organic Product. Prosiding Seminar Nasional. https://journal.perbanas.id/index.php/ps n/article/view/413

Bruce, E., Shurong, Z., Ying, D., Yaqi, M., Amoah, J., & Egala, S. B. (2023). The Effect of Digital Marketing Adoption on SMEs Sustainable Growth: Empirical Evidence from Ghana. Sustainability, 15(6), 4760. https://doi.org/10.3390/su15064760

Cham, T. H., Cheah, J. H., Memon, M. A., Fam, K. S., & László, J. (2022). Digitalization and its impact on contemporary marketing strategies and practices. Journal of Marketing Analytics, 10(2), 103–105. https://doi.org/10.1057/s41270-022- 00167-6

Dewi, F. S., & Hasanah, Y. N. (2023). Pengaruh Electronic Word of Mouth (EWom), Brand Image dan Brand Trust Terhadap Keputusan Pembelian Bedak Wardah di Indonesia. Jurnal Ekonomi Efektif, 5(3), 395. https://doi.org/10.32493/jee.v5i3.28748

Fahdia, M. R., Kurniawati, I., Amsury, F., Heriyanto, & Saputra, I. (2022). Pelatihan Digital Marketing Untuk Meningkatkan Penjualan Bagi UMKM Tajur Halang Makmur. Abdiformatika: Jurnal Pengabdian Masyarakat Informatika, 2(1), 34–39. https://doi.org/10.25008/abdiformatika. v2i1.147

Hj, D., Gani, N., & Syariah, P. (2022). GAMBARAN UMUM PERBANKAN SYARIAH DI INDONESIA Makalah Ini Disusun untuk Memenuhi Tugas pada Mata Kuliah Manajemen Pemasaran Perbankan Syariah Oleh : ISMAIL HALIM [email protected] Dosen Pengajar :

Izzah Nur Masyithoh, & Ivo Novitaningtyas. (2021). Pengaruh Digital Marketing Terhadap Minat Beli Konsumen Pada Marketplace Tokopedia. Jurnal Manajemen & Bisnis Kreatif, 7(1). https://doi.org/10.36805/manajemen.v7i 1.1951

Karim, A., Kusmanto, & Purba, E. (2022). Pemanfaatan Digital Marketing Bagi Masyarakat Tanjung Medan. Jurnal Mitra Pengabdian Farmasi, 1(3), 85–88. https://www.ejurnal.akfarmandiri.ac.id/index.php/abdimas/article/ view/23

Komalasari, Y., Dewi, S. W. K., Sulastriningsih, R. D., Firmansyah, R., Mauliana, P., Hunaifi, N., & Wiguna, W. (2022). Pelatihan Segmentasi Pemasaran Digital Pasca Pandemi Covid-19 di Tjendana Food Point. Jumat Informatika: Jurnal Pengabdian Masyarakat, 3(2), 66–71. https://doi.org/10.32764/abdimas_if.v3i 2.2868

Machali, I. (2021). Metode Penelitian Kuantitatif. In Laboratorium Penelitian dan Pengembangan FARMAKA TROPIS Fakultas Farmasi Universitas Mualawarman, Samarinda, Kalimantan Timur.

Maulana, N., Juliana Saftari, I., & Lumban Batu, R. (2021). Pengaruh Electronic Word of Mouth Terhadap Keputusan Pembelian Dimediasi Oleh Brand Trust Pada Bukalapak. Jurnal Ilmiah MEA (Manajemen, Ekonomi, Dan Akuntansi), 5(3), 2327–2341.

Mehyar, H., Saeed, M., Baroom, H., Afreh, A. L. I. A., & Al-adaileh, R. (2020). Definition purchasing intention. Journal of Theoretical and Applied Information Technology, 98(02).

Nurdin, S., & Hardianto, I. (2022). Content Marketing dan Event Marketing Dalam Meningkatkan Customer Engagement Pada Account Instagram Savior Merchandise. Digital Library ARS University.

Putri, A. D., & Hastasari, C. (2019). PENGARUH PENGGUNAAN TESTIMONI PEMBELI TERHADAP TINGKAT BRAND TRUST PADA PEMBELI ONLINE (Survei Terhadap Pembeli Online Shop Shopee pada Mahasiswa di Kecamatan Depok). Lektur: Jurnal Ilmu Komunikasi, 2(2), 184–191. https://doi.org/10.21831/lektur.v2i2.158 12

Ricky, W., Sumarsan, T., & Julitawaty, W. (2019). PENGARUH DIFERENSIASI PRODUK DAN KUALITAS PELAYANAN TERHADAP TINGKAT PENJUALAN PT . AMORINDO MITRA SENTOSA MEDAN. 5(1).

Sudrartono, T. (2019). Pengaruh Segmentasi Pasar Terhadap Tingkat Penjualan Produk Fashion Usaha Mikro Kecil. 10(1). Sugiyono. (2014). Metode Penelitian Kuantitatif Kualitatif Dan R&D. Alfabeta.

Sugiyono. (2020). Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed Methods) (Sutopo (ed.); 1st ed.). CV Alfabeta.

Syaputra, A. E. (2023). Akumulasi Metode Monte Carlo dalam Memperkirakan Tingkat Penjualan Keripik Sanjai. Jurnal Informatika Ekonomi Bisnis, 5, 209–216. https://doi.org/10.37034/infeb.v5i1.222

Yuliyana, W., Rengganis, C., & Suparwo, A. (2023). Pengaruh Corporate Image Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT POS Indonesia (Persero) Kantor Pos Cimahi. Jurnal Wira Ekonomi Mikroskil, 13(1), 10–18. https://doi.org/10.55601/jwem.v13i1.94 1

Ying, D., Yaqi, M., Amoah, J., & Egala, S.B. (2023). The effect of digital marketing adoption on SMEs sustainable growth: empirical evidence from Ghana. Sustainability, 15(6), 4760. https://doi.org/10.3390/su15064760.

Zhang, H., Wang, Y., & Li, Q. (2023). The influence of electronic word of mouth on purchase intentions: a study of online reviews. Journal of Marketing Research, 60(1), 112-127. https://doi.org/10.1177/0022243722114 345.

Kim, S., Lee, J., & Park, C. (2023). The role of e-WOM in consumer decisionmaking: the moderating effects of source credibility and content relevance. Marketing Science, 42(3), 203-218. https://doi.org/10.1287/mksc.2022.1382 .

Lee, K., Jeong, H., & Yoo, S. (2022). Impact of online reviews and e-WOM on consumer trust and purchase decisions. Journal of Consumer Research, 49(5), 821-839. https://doi.org/10.1093/jcr/ucab062. Eggert, F., Ulagawansa, V., & Grewal, D. (2021). The role of product quality in consumer purchase decisions: A multilevel analysis. Journal of Marketing, 85(2), 37-57.

Helm, S., Längskogen, J., & Yim, S. (2023). The impact of brand image on consumer purchase intention: A metaanalysis. Journal of Business Research, 150, 1017-1031.

Khan, A., & Dhar, S. (2022). Price sensitivity and consumer behavior: A review and meta-analysis. Journal of Consumer Research, 49(6), 1287-1310.

Sihn, S., Van den Bogaert, M., & De Meyer, A. (2020). The influence of psychological factors on consumer purchase decisions: A review and framework. Journal of Consumer Psychology, 30(3), 394-415.

Kotler, P., & Keller, K. L. (2020). Marketing management. Pearson Prentice Hall.

Sen, S. K., & Mukherjee, D. (2023). The impact of electronic word-of-mouth on consumer purchase intention: A metaanalysis. Journal of Business Research, 154, 106611.

Yorulmaz, S. (2022). Digitalization and its impact on society: A theoretical framework. Social Sciences & Humanities Open, 3(2), e2674.

Armstrong, G., & Cunningham, M. H. (2020). Principles of marketing. Pearson Education Limited.

Solomon, M. R., Dahl, D. W., White, K., Zaichkowsky, J. L., & Polegato, R. (2021). Consumer behavior: Buying, having, and being. Pearson.

Hair, J. F., Wolfinbarger, M., Money, A. H., Samouel, P., & Page, M. J. (2020). Essentials of business research methods. Routledge.

Malhotra, N. K. (2020). Marketing research: An applied orientation. Pearson Education Limited. Ricky, W., Sumarsan, T., & Julitawaty, W. (2019). PENGARUH DIFERENSIASI PRODUK DAN KUALITAS PELAYANAN TERHADAP TINGKAT PENJUALAN PT . AMORINDO MITRA SENTOSA MEDAN. 5(1).

Published

2025-07-25

How to Cite

Santi, N., Komalasari, Y., & Yuliyana, W. (2025). PENGARUH DIGITAL MARKETING DAN ELECTRONIC WORD OF MOUTH TERHADAP TINGKAT PENJUALAN HB COLLECTION DI SHOPEE. LAND JOURNAL, 6(2), 580 - 589. https://doi.org/10.47491/landjournal.v6i2.4348

Issue

Section

Articles