SISTEM SURVEI KELUHAN PELANGGAN PADA PDAM TIRTA RAHARJA KAB BANDUNG

Abstract

PDAM Tirta Raharja as water service provider company is required to provide optimal service to its customers, one of them such as receiving customer complaints report. Customer complaints reports that occur at this time are not handled optimally as the examination process is not accompanied by documentation. From these problems required verification stage or survey to ascertain the type of problem and who is right to solve the problem, it can be built a "Customer Survey Survey System At Tirta Raharja PDAM Bandung Regency. The method used in research that is modeling method with object-oriented and The tool used is UML (Unified Modeling Language). With the construction of this system is expected to process data management complaints and inspection data to be easier and not the process pending complaints checking data because the inspection data is sent in realtime so that accelerate the process of data management becomes easier.